Support
Frequently asked questions
Straight answers about the catalog, documents and ordering.
01Where can I find laboratory documents?
Every product page links to its certificate of analysis, and all of them are listed in the documentation library.
02What are the products intended for?
Product labels read: For research purposes only. Not for human or veterinary use or consumption. See Research Use Only Notices.
03Where is Ascendra Aminos based?
ASCENDRA AMINOS, LLC is based in Florida, United States.
04How do I contact you?
Email ascendraaminos@gmail.com or call (239) 628-2320.
05Is there a minimum age?
Yes. The website and purchasing services are intended for individuals who are at least 21 years of age. See the Terms of Service.
06Where do you ship, and how long does processing take?
Eligible orders ship within the United States only, via UPS, FedEx or USPS. Accepted, in-stock orders are ordinarily processed within 1–2 business days; carrier transit is additional. See the Shipping & Delivery Policy.
07Can I return an order?
Change-of-mind returns or exchanges are not ordinarily accepted after shipment. Please report damaged, defective, incorrect or visibly compromised products within 7 calendar days after delivery. See the Returns & Refunds Policy.