Shipping & Delivery Policy

Ascendra Aminos offers shipping to eligible destinations within the United States of America (USA), subject to applicable laws, product restrictions, and carrier requirements. International shipping is not currently offered.

Ascendra Aminos ordinarily processes accepted, in-stock orders within 1–2 business days under normal operating conditions, following payment verification, final order acceptance, and any required compliance review.

Business days exclude weekends and recognized holidays. Processing time does not include carrier transit time. Preorders and backorders are not offered.

If shipment cannot occur within the promised timeframe, the Company will provide the notices, choices, and refunds required by applicable law.

Ascendra Aminos intends to offer standard shipping and, where available for eligible products and destinations, expedited delivery. Available methods, charges, and estimated delivery dates will be displayed during checkout.

An expedited shipping service does not automatically imply same-day order processing. Any delivery estimate is subject to actual carrier capability and applicable restrictions.

Ascendra Aminos identifies UPS, FedEx, and the United States Postal Service (USPS) as its shipping carriers for eligible domestic shipments.

Carrier selection depends on the destination, service selected, product eligibility, and the carrier's own acceptance requirements. Certain services require a physical street address and may not accept traditional P.O. boxes. Buyers must supply accurate and complete delivery information.

No product will be offered for shipment through a carrier that does not permit its carriage or where the shipment is unlawful. This carrier list is subject to verification before services are enabled.

Shipping charges will be calculated and disclosed during checkout and may depend on package weight, dimensions, destination, and selected service. Ascendra Aminos may offer complimentary shipping promotions subject to clearly disclosed terms, but no standard free-shipping threshold has been established.

Once an eligible order has shipped, customers will receive a shipment confirmation by email and a tracking number when available. Tracking may be checked through the carrier's website, although scans and updates may not always appear immediately.

Customers experiencing a delivery problem should contact Ascendra Aminos support and may also contact the selected carrier.

Carrier disruptions, severe weather, routing errors, and unforeseen events may affect delivery estimates. Ascendra Aminos cannot guarantee every third-party transit estimate unless a guarantee is expressly offered. Where shipment cannot occur within the promised period, mandatory delay notices, cancellation choices, and refunds will be provided.

Customers should promptly notify Ascendra Aminos if a shipment is missing, potentially stolen, misdelivered, or marked delivered but not received. The Company may review tracking and coordinate an investigation with the carrier.

Depending on the facts and applicable law, appropriate remedies may include replacement, refund, or another resolution. A carrier delivery scan does not automatically extinguish legally protected customer remedies.

Customers are responsible for reviewing their shipping information. Corrections should be requested before dispatch. Address changes may be unavailable after a package enters the transportation network. Disclosed and legally permissible correction or reshipment charges may apply where caused by customer error.

Customers should promptly report damaged, incorrect, or visibly compromised orders. Photographs of products, protective materials, and shipping labels may be requested to support investigation. Relevant research products are supplied as lyophilized (freeze-dried) powders in sealed vials, not as ready-to-administer liquid preparations. Packaging and transportation procedures must meet the verified requirements for each actual substance. Remedies are subject to the Returns & Refunds Policy and applicable law.

Only in-stock products are offered. When an accepted order cannot be fulfilled, the customer will receive appropriate notice and any cancellation or refund required by law. Materially different compounds, quantities, or strengths will not be substituted without appropriate customer authorization.

For shipping inquiries, contact Ascendra Aminos, LLC, Florida, United States, at ascendraaminos@gmail.com or (239) 628-2320. Please include the order number and relevant tracking information.